Ketchlook

FLAT 10% OFF ON PURCHASE 1000 USE CODE: WOW10
FLAT 20% OFF ON PURCHASE 2000 USE CODE: FREE
FLAT 10% OFF ON PURCHASE 1000 USE CODE: WOW10
FLAT 20% OFF ON PURCHASE 2000 USE CODE: FREE
FLAT 40% OFF ON PURCHASE 500 USE CODE: WOW40
BUY ONE GET ONE FREE ON ALL PRODUCTS USE CODE: FREE
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RETURNS/EXCHANGE POLICY

  1. We provide easy returns and exchanges for seven days starting on the day of delivery, plus an additional five to seven days for the returned item(s) to arrive at our location. Our services also include reverse pick-up. No matter how many items are in an order, a 100 rupee reverse shipment cost will be subtracted at the time of reimbursement. This implies that if an order has several things, there will only be one Rs. 100 deduction for the total order—not for each piece of apparel.
  2. There will be two tries at pickup. if the shipment cannot be picked up by the courier service. The shipment needs to be returned to the business address. Reverse Pick Up is dependent upon the service’s accessibility in your pin code.
  3. When returns are picked up via COD orders, a store credit will be sent to your registered email address or phone number within 1-2 business days.
  4. Kindly send back the product(s) in the same condition that you received them. A refund would not be given if the items were returned in bad shape or with obvious signs of wear.
  5. Please give the return processing and the funds appearing in your bank account a full week. IMPORTANT NOTICE: ONLY PREPAID ORDERS AND ONLINE PAYMENTS MADE ON OUR WEBSITE ARE EligIBLE FOR REFUNDS OR BANK TRANSFERS.
  6. When you choose the COD option, you will receive store credit in the amount of your payment, which you can spend whenever you like.
  7. The cost of shipping is not refundable.
  8. Order cancellations are only permitted as long as the order hasn’t left our warehouse.
  9. You can approach us directly on Instagram at @ketchlook or over Whatsapp at +91 9354763478 to discuss any problems you are having with our customer service facility. From 10 am to 7 pm, Monday through Sunday, we are available. The next day, any outstanding questions will be addressed first.

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